Why isnt it working?

Only gave it 5 stars so itd show up, but it wont even let me match my partner. I type in the email and try and send the invite and every single time it says "failed to send the video" even when I dont get a video. I tried 2 different emails and nothing is working. Is anyone else having this problem? I tried contacting help support but I havent heard anything back.

emmettsawyer about Couple - Relationship App for Two, v1.10.2